Back To Top

Customer Service

These "Terms and Conditions" determine the rules of use of the website sparklezjewellery.co.uk, and establish the contractual relations between the users of the website and the owner of the website

The owner of the website is Mindscope Unipessoal, Lda t/a Sparklez Jewellery., registered in Portugal, with headquarters on 483 GREEN LANES, LONDON, N13 4BS, VAT number 507529260.

Sparklez Jewellery. reserves the right to change these Terms and Conditions at any time without prior notice, so you should check them regularly.



Shipping & Delivery
We make deliveries worldwide. In the table below are shipping rates and indicative delivery times. Delivery times can be exceeded due to major forces out of our control or influence. Shipping quotations vary depending on the weight of the total order, and the shopping cart system will assist you in providing the most accurate price.

If the customer does not receive the order in due time, we will have to investigate with the carrier. We will not make refunds during the investigation. We do not assume responsibility for damages arising from transport, but we will put all necessary measures into practice to prevent any inconveniences that may occur from unfortunate accidents.

As an advice we strongly recommend you that before you open the package containing goods, you make a thorough inspection to see if it is in perfect condition, verify that the product meets the conditions requested and has no visible flaws, and refuse delivery if any flaw is visible.

These situations should be reported to Sparklez Jewellery, as part of a complaint, through contacting us here.



Privacy & Security
Registration at sparklezjewellery.co.uk, is required to make purchases. All customer data is confidential, and will be used with the unique purpose of fulfilling the transactions and subscriptions. We will not by any reason or means disclose customers’ information to third parties.

The account information held at this website is available via log in, and the customer can edit or remove it at any time via the Customer Log In area.

At sparklezjewellery.co.uk we use Cookies to keep track of the order as well as customer details, to make you shopping experience as easy and convenient as possible. Cookies can be turned off at any time in the browser.



Returns & Replacements
We comply with The Consumer Rights Act which came into force on the 1st of October 2015 (UK) and to Directive on Consumer Rights (2011/83/EC).

If the customer wants to cancel the order, even before it was shipped, he will get a full refund of the order.

A complaint must be sent to us prior to demand for an order cancelation, return or exchange of goods. In case there is a complaint on faulty goods, we can ask for a photo of the good before accepting the return. To send a complaint click here.

Please note that pierced earrings are non-returnable/refundable for reason of hygiene, unless faulty.

The goods must be returned to us in perfect conditions and with the original packaging box.

All complaints must be made within 14 days after the customer has received the goods, and the customer has further 14 days to send the goods back after we have accepted the complaint.

The customer will have to pay for the return postal charges. We strongly recommend using a tracked delivery service.

We will refund or exchange goods, within 14 days upon receiving the goods. Return postal charges will be paid by the customer.

All returns should be sent to the below address:

Sparklez Jewellery.
483 GREEN LANES
LONDON
N13 4BS
UK.



Ordering
A confirmation email will be sent to the customer, after placing an order on sparklezjewellery.co.uk.

The prices displayed on the website exclude delivery costs and include VAT. Prices can be quoted in GBP, USD or EUR.

The payment methods available are VISA and Paypal.

Transactions on the website are protected by encryption technology, and we do not keep any record of customer credit card details.



What is Rhodium Plating?
Rhodium is a precious metal, a member of the platinum family and is one of the rarest elements on earth. Rhodium plating is used to provide a hard surface that will resist scratches and tarnish, and give a white, reflective appearance. A Rhodium plated finish looks so good that many people mistake Rhodium plated fashion jewellery for white gold or Platinum. Rhodium is often used to plate white gold jewellery and silver to add shine and sparkle to the piece. Rhodium plated rings look whiter and brighter. More often than not, white gold pieces of jewellery you see in jewellery stores have been rhodium plated. It’s the final step in lots of white gold jewellery.

Rhodium is hypoallergenic, so your skin won’t turn green when wearing rhodium plated jewellery.

Rhodium is a very precious and expensive metal. Jewellers use rhodium plating to provide a hard surface and prevent scratches and tarnish, and to give shiny white and reflective appearance. Rhodium plating is often used over gold and silver jewellery to give shine and sparkle. Many people mistake rhodium plated fashion jewellery for white gold or platinum.



How to wear and look after Rhodium Plated Costume Jewellery?
Rhodium plated jewellery can wear off with time or it can last forever. It depends on few factors such as: the amount of wear time, individual “ body chemistry”, the quality of the plating. A ring with rhodium plating may wear off sooner than a pendant or earrings especially if you wear your ring daily. Taking following preventive measures can extend the life of the rhodium plating:
  • We strongly advise to take off your rhodium plated jewellery when take shower or swim, when do sport, when apply hair spray, lotions or perfumes, when wash hands. Liquid, chlorine and any chemical substances break down rhodium plating
  • We recommend storing each piece of jewellery separately, so it is not rubbing against other items. Store your jewellery in a dry place.
  • Do Not use jewellery liquid cleaner to clean your rhodium plated jewellery as it can harm plating. We recommend using cotton cloth to polish your jewellery.



Copyright
All content on sparklezjewellery.co.uk belongs to Sparklez Jewellery., and we do not authorize to copy, distribute or use for any purpose, including marketing, any of the contents without our prior consent.



Contacting Us
If you have any questions about sparklezjewellery.co.uk, please contact us here.